Process
Confidence-Based Learning begins the learning process by asking the learner a set of questions and then filling knowledge gaps with critical content, whereas most traditional online learning approaches deliver content first and then test to validate each learner's understanding of the content. The CBL approach is similar to the centuries-old Socratic Method, which despite an abundance of advanced technologies and approaches to delivering training, has proven to be one of the most effective methodologies ever developed when it comes to ensuring that learning takes place.
By combining a knowledge diagnostic and prescriptive learning into one process, the CBL System offers a contextually-smart learning environment that is akin to a rigorous quality improvement process with a focus on learning.
- Diagnose – The system starts by diagnosing the true knowledge of learners (i.e., what they actually know vs. what they think they know.) This diagnosis is achieved through CBL's answer selection process which determines the knowledge quality for each learner their confidence in that knowledge. This knowledge quality is then categorized by objective into one of four knowledge quadrants in the Learning Behavior Model. The two top quadrants are likely to result in action because the learner's confidence in the knowledge is high. The two bottom quadrants are likely to result in inaction because the learner’s confidence in the information is low.
- Prescribe – After the learner's knowledge gaps are identified through the diagnostic session, the CBL system immediately presents an individualized learning plan for the learner in the CBL Learning Center. The Learning Center provides a visual representation of the learner's results in the following order: areas in which the learner is misinformed, uninformed, contains doubt, and has achieved mastery. The prescriptive plan includes feedback on the learner's performance and the learning content needed to fill knowledge gaps.
- Learn – Once the individualized learning plan is provided to the learner, they can begin filling knowledge gaps. The personalized learning program enables the learner to click on the highest priority items first (e.g., areas where they were misinformed). As the learner reviews each categorized question, they discover the correct answer, their answer, and the explanation as to why the correct answer is right and why the incorrect answers are wrong. The explanation contains the critical information necessary for the learner to obtain mastery of the content. It also contains key information explaining the risks associated with the incorrect knowledge and the consequences of taking the wrong action.
Continue... The process uses iterative learning sessions to present information to the learner; therefore learners will continue the diagnose-prescribe-learn process until all knowledge gaps are closed. CBL's individualized approach narrows down the content as the learner demonstrates mastery. This eliminates the need for users to spend time learning what they have already mastered and makes the learning process more efficient. Because the CBL learning process is based on an individual's knowledge and confidence, the number of learning sessions needed to achieve mastery for a module will vary per learner. It is the Confidence-Based Learning innovative methodology that enables the learner to quickly learn and retain the material with confidence.
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