The Problem With The Dating of Factors
An early criticism of these measures was that the factors date as computer technology evolves and changes. This suggested the need for updates and led to a sequence of other factor-based instruments. Doll and Torkzadeh (1988), for example, produced a factor-based instrument for a new type of user emerging at the time, called an end-user. They identified end-users as users who tend to interact with a computer interface only, while previously users interacted with developers and operational staff as well. McKinney, Yoon and Zahedi (2002) developed a model and instruments for measuring web-customer satisfaction during the information phase. Cheung and Lee (2005) in their development of an instrument to measure user satisfaction with e-portals, based their instrument on that of McKinney, Yoon and Zahedi (2002), which in turn was based primarily on instruments from prior studies.
Read more about this topic: Computer User Satisfaction
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