Service Levels and Geographic Information
Computerized mapping, Automatic vehicle location, Automatic number identification and caller-identification technology are often used to enhance the service by pinpointing the locations of both the client and the most suitable vehicle for serving the client.
Some CAD systems allow several sources of information to be combined. For example, adding automatic vehicle location (AVL) and geographic information (GIS) could improve service by getting units to a service call location faster. Ideally, CAD is connected to monitor vehicle locations provided by an AVL system. This information is used to suggest the closest vehicle to an event. How is the closest unit determined?
Read more about this topic: Computer-aided Dispatch
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