Press Reaction To CCC and The C3i Programme
The local press in London, particularly the Evening Standard, has generally been very critical of Metcall, often citing concerns about the perceived increase in the time taken to answer telephone calls and to deploy police officers to incidents. A number of local newspapers have also raised concerns about the loss of local knowledge due to operators no longer dealing only with a single small area. It is hoped by MPS management that, following the completion of the transition to the Metcall centres and a subsequent stabilisation of staff turnover rates, any shortcomings will cease to be an issue and more efficient staff working will free up those police officers currently at CCC to return to an operational role, further improving the MPS's efficiency.
Read more about this topic: Central Communications Command
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