CRM System
The customer relationship management system contains all kinds of data about the customers of a company. In this article we will discuss the function of this customer data in the CCU delivery process. Information about the license agreement between the customer and the software vendor is stored in the CRM system. In the meta-data model this repository and online distribution is linked to the CRM system this can again be done automatically. The system will check if the license of a customer is sufficient to obtain a certain product or update.
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