Communications and Control Rooms
As of March 2009, BTP operates two control rooms and one Call Handling Centre:
- First Contact Centre: Based in Birmingham and responsible for handling all routine telephone traffic. This facility was created further to criticism by HMIC.
- Force Control Room – Birmingham: Based in Birmingham – alongside the First Contact Centre – and responsible for the East Midlands, West Midlands, Wales, the North West of England, the North East of England, the South West of England and Scotland.
- Force Control Room – London: Responsible for the Greater London area (including the London Underground and Mainline) and the Home Counties.
Read more about this topic: British Transport Police
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