The American Marketing Association defines brand loyalty as:
- "The situation in which a consumer generally buys the same manufacturer-originated product or service repeatedly over time rather than buying from multiple suppliers within the category" (sales promotion definition).
- "The degree to which a consumer consistently purchases the same brand within a product class" (consumer behavior definition).
In a survey of nearly 200 senior marketing managers, 69 percent responded that they found the "loyalty" metric very useful.
Read more about Brand Loyalty: Purpose, Construction, Cautions
Famous quotes containing the words brand and/or loyalty:
“This brand of soap has the same smell as once in the big
House he visited when he was eight:”
—Louis MacNeice (1907–1963)
“As we try to change, we will discover within us a fierce struggle between our loyalty to that battle-scarred victim of his own childhood, our father, and the father we want to be. We must meet our childhood father at close range: get to know him, learn to forgive him, and somehow, go beyond him.”
—Augustus Y. Napier (20th century)