Natural Predictive Dialer
Natural Predictive Dialing allows for the benefits of all of the above dialing modes. With natural predictive you have the Call Progress Analysis (CPA) occurring in parallel with the agent connection, as opposed to the agent being connected after the CPA has determined that a live person is on the phone. This results in the benefits of CPA automation, as described above in the Predictive Dialing Section, while also allowing an agent to always be available as in the Power Dialing section described above. The primary disadvantage to the Natural Predictive Dialing format is that it is patented and is only available through a single vendor. Unlike its cousins, it cannot be run on Asterisk or other open source platforms due to intellectual property constraints.
Read more about this topic: Auto Dialer
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