Momentary Emotion or Overall User Experience
Single experiences influence the overall user experience:: the experience of a key click affects the experience of typing a text message, the experience of typing a message affects the experience of text messaging, and the experience of text messaging affects the overall user experience with the phone. The overall user experience is not simply a sum of smaller interaction experiences, because some experiences are more salient than others. Overall user experience is also influenced by factors outside the actual interaction episode: brand, pricing, friends' opinions, reports in media, etc.
One branch in user experience research focuses on emotions, that is, momentary experiences during interaction: designing affective interaction and evaluating emotions. Another branch is interested in understanding the long-term relation between user experience and product appreciation. Especially industry sees good overall user experience with a company's products as critical for securing brand loyalty and enhancing the growth of customer base. All temporal levels of user experience (momentary, episodic, and long-term) are important, but the methods to design and evaluate these levels can be very different.
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Famous quotes containing the words momentary, emotion, user and/or experience:
“Once I went so far as to slaughter a woodchuck which ravaged my bean-field,—effect his transmigration, as a Tartar would say,—and devour him, partly for experiment’s sake; but though it afforded me a momentary enjoyment, notwithstanding a musky flavor, I saw that the longest use would not make that a good practice, however it might seem to have your woodchucks ready dressed by the village butcher.”
—Henry David Thoreau (1817–1862)
“When the wind carries a cry which is meaningful to human ears, it is simpler to believe the wind shares with us some part of the emotion of Being than that the mysteries of a hurricane’s rising murmur reduce to no more than the random collision of insensate molecules.”
—Norman Mailer (b. 1923)
“A worker may be the hammer’s master, but the hammer still prevails. A tool knows exactly how it is meant to be handled, while the user of the tool can only have an approximate idea.”
—Milan Kundera (b. 1929)
“Not the less does nature continue to fill the heart of youth with suggestions of his enthusiasm, and there are now men,—if indeed I can speak in the plural number,—more exactly, I will say, I have just been conversing with one man, to whom no weight of adverse experience will make it for a moment appear impossible, that thousands of human beings might exercise towards each other the grandest and simplest of sentiments, as well as a knot of friends, or a pair of lovers.”
—Ralph Waldo Emerson (1803–1882)