Momentary Emotion or Overall User Experience
Single experiences influence the overall user experience:: the experience of a key click affects the experience of typing a text message, the experience of typing a message affects the experience of text messaging, and the experience of text messaging affects the overall user experience with the phone. The overall user experience is not simply a sum of smaller interaction experiences, because some experiences are more salient than others. Overall user experience is also influenced by factors outside the actual interaction episode: brand, pricing, friends' opinions, reports in media, etc.
One branch in user experience research focuses on emotions, that is, momentary experiences during interaction: designing affective interaction and evaluating emotions. Another branch is interested in understanding the long-term relation between user experience and product appreciation. Especially industry sees good overall user experience with a company's products as critical for securing brand loyalty and enhancing the growth of customer base. All temporal levels of user experience (momentary, episodic, and long-term) are important, but the methods to design and evaluate these levels can be very different.
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Famous quotes containing the words momentary, emotion, user and/or experience:
“The momentary charge at Balaklava, in obedience to a blundering command, proving what a perfect machine the soldier is, has, properly enough, been celebrated by a poet laureate; but the steady, and for the most part successful, charge of this man, for some years, against the legions of Slavery, in obedience to an infinitely higher command, is as much more memorable than that as an intelligent and conscientious man is superior to a machine. Do you think that that will go unsung?”
—Henry David Thoreau (1817–1862)
“It is a curious emotion, this certain homesickness I have in mind. With Americans, it is a national trait, as native to us as the rollercoaster or the jukebox. It is no simple longing for the home town or country of our birth. The emotion is Janus-faced: we are torn between a nostalgia for the familiar and an urge for the foreign and strange. As often as not, we are homesick most for the places we have never known.”
—Carson McCullers (1917–1967)
“A worker may be the hammer’s master, but the hammer still prevails. A tool knows exactly how it is meant to be handled, while the user of the tool can only have an approximate idea.”
—Milan Kundera (b. 1929)
“... pure and intelligent women can be deceived and misled by the baser sort, their very innocence and experience making them credulous and the helpless tools of the guilty and bold.”
—Catherine E. Beecher (1800–1878)