Momentary Emotion or Overall User Experience
Single experiences influence the overall user experience:: the experience of a key click affects the experience of typing a text message, the experience of typing a message affects the experience of text messaging, and the experience of text messaging affects the overall user experience with the phone. The overall user experience is not simply a sum of smaller interaction experiences, because some experiences are more salient than others. Overall user experience is also influenced by factors outside the actual interaction episode: brand, pricing, friends' opinions, reports in media, etc.
One branch in user experience research focuses on emotions, that is, momentary experiences during interaction: designing affective interaction and evaluating emotions. Another branch is interested in understanding the long-term relation between user experience and product appreciation. Especially industry sees good overall user experience with a company's products as critical for securing brand loyalty and enhancing the growth of customer base. All temporal levels of user experience (momentary, episodic, and long-term) are important, but the methods to design and evaluate these levels can be very different.
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Famous quotes containing the words momentary, emotion, user and/or experience:
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“... gratitude is not a healthy emotion in the long run ...”
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“A worker may be the hammer’s master, but the hammer still prevails. A tool knows exactly how it is meant to be handled, while the user of the tool can only have an approximate idea.”
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“I have more in common with a Mexican man than with a white woman.... This opinion ... chagrins women who sincerely believe our female physiology unequivocally binds all women throughout the world, despite the compounded social prejudices that daily affect us all in different ways. Although women everywhere experience life differently from men everywhere, white women are members of a race that has proclaimed itself globally superior for hundreds of years.”
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