Approach
When developing new technology or software, identifying the potential users of a system and their attributes is necessary in order to ensure that said technology or software will be more user friendly.
During this development, the user analysis is the basic research phase which takes place before actual drafting of the technology's technical documentation. In this way, it's typically the first step of the document composition process. Such an analysis is intended to result in tacit knowledge, or a set of facts regarding the users' values, behaviors, knowledge of the documentation and product and motivation for using said documentation and product. Revealing the tacit knowledge of users' activities, as opposed to the simple operations which a given technology can perform, is often referred to as an unspoken but understood trick of the trade for the technical communicators who conduct user analyses.
A good technical communicator will perform a user analysis aimed at finding both what exactly a user needs to do, and what the user would do with the technology in question. Some experts in the field of user analysis have emphasized the importance of understanding the transfer of learning during this process, though the concept itself is a controversial one.
Read more about this topic: User Analysis
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“The minute you try to talk business with him he takes the attitude that he is a gentleman and a scholar, and the moment you try to approach him on the level of his moral integrity he starts to talk business.”
—Raymond Chandler (1888–1959)