Approach
When developing new technology or software, identifying the potential users of a system and their attributes is necessary in order to ensure that said technology or software will be more user friendly.
During this development, the user analysis is the basic research phase which takes place before actual drafting of the technology's technical documentation. In this way, it's typically the first step of the document composition process. Such an analysis is intended to result in tacit knowledge, or a set of facts regarding the users' values, behaviors, knowledge of the documentation and product and motivation for using said documentation and product. Revealing the tacit knowledge of users' activities, as opposed to the simple operations which a given technology can perform, is often referred to as an unspoken but understood trick of the trade for the technical communicators who conduct user analyses.
A good technical communicator will perform a user analysis aimed at finding both what exactly a user needs to do, and what the user would do with the technology in question. Some experts in the field of user analysis have emphasized the importance of understanding the transfer of learning during this process, though the concept itself is a controversial one.
Read more about this topic: User Analysis
Famous quotes containing the word approach:
“The nearer people approach old age the closer they return to a semblance of childhood, until the time comes for them to depart this life, again like children, neither tired of living nor aware of death.”
—Desiderius Erasmus (c. 1466–1536)
“F.R. Leavis’s “eat up your broccoli” approach to fiction emphasises this junkfood/wholefood dichotomy. If reading a novel—for the eighteenth century reader, the most frivolous of diversions—did not, by the middle of the twentieth century, make you a better person in some way, then you might as well flush the offending volume down the toilet, which was by far the best place for the undigested excreta of dubious nourishment.”
—Angela Carter (1940–1992)
“The white man regards the universe as a gigantic machine hurtling through time and space to its final destruction: individuals in it are but tiny organisms with private lives that lead to private deaths: personal power, success and fame are the absolute measures of values, the things to live for. This outlook on life divides the universe into a host of individual little entities which cannot help being in constant conflict thereby hastening the approach of the hour of their final destruction.”
—Policy statement, 1944, of the Youth League of the African National Congress. pt. 2, ch. 4, Fatima Meer, Higher than Hope (1988)