Branch Network and Remote Banking
At the end of 2007, La Caixa had 5,480 branches, of which 5,468 are located throughout Spain and 2 operating abroad (Warsaw, Poland and Bucharest, Romania), and 10 representative offices in Germany, Belgium, China, France, Italy, Morocco, Portugal and the United Kingdom. La Caixa also has over 8,011 ATMs, through which more than 500 million transactions were made in 2007. All ATMs are fitted with keyboards adapted to the Braille system and allow the letter size used on the screens to be increased. Of these, 2,491 include a voice system for people with visual impairment.
La Caixa also has an online banking service (Línea Abierta) which offers more than 700 consultations and transactions (including account management, transfers, direct debits, arranging deposits, loans and mortgages, pension plans, investment funds) and now has over 2.5 million operating customers a month (September 2008), both private individuals and companies. La Caixa's online bank is the leading one of its kind in Europe according to the AQMetrix (Private Banking Division – autumn 2008). The Línea Abierta Móvil service allows customers to consult statements and account and credit card movements, make transfers, consult listings, buy and sell securities and receive notifications via SMS.
In addition, ServiCaixa leads the Spanish market in sales of cinema, theatre, music and sports events tickets via e-channels (7.7 million advance sales in 2007).
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