John Seddon is a British occupational psychologist and author, specialising in the service industry. He is the managing director of Vanguard, a consultancy company he formed in 1985 and the inventor of 'The Vanguard Method'.
Read more about John Seddon: Management Consultancy, Academia, Campaign, Bibliography
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“What should we know,
For better or worse,
Of the Long Ago,
Were it not for Verse:”
—Oliver St. John Gogarty (1878–1957)