Bibliography
- I Want You to Cheat: the unreasonable guide to service and quality in organisations (1992) (ISBN 0-9519731-0-X)
- The Case Against ISO9000: How to create real quality in your organisations (1996, revised 2000) (ISBN 1860761739)
- Freedom from Command and Control: a better way to make the work work (2003) (ISBN 0-9546183-0-0)
- Systems Thinking in the Public Sector: The Failure of the Reform Regime... and a manifesto for a better way (2008) (ISBN 978-0-9550081-8-4)
- Delivering Public Services That Work: Vol 1 (2010) (ISBN 095626316X)
- Systems Thinking: From Heresy to Practice: Public and Private Sector Studies (2010) (ISBN 0230285554)
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