Service Design
The Service Design (SD) volume provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service. Within ITIL, design work for an IT service is aggregated into a single service design package (SDP). Service design packages, along with other information about services, are managed within the service catalogues.
List of covered processes:
- Design coordination (Introduced in ITIL 2011 Edition)
- Service Catalogue
- Service level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management (ITSCM)
- Information Security Management System
- Supplier Management
Read more about this topic: Information Technology Infrastructure Library
Other articles related to "service, design, service design":
... SERVQUAL was originally measured on 10 aspects of service quality reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles ... The basic assumption of the measurement was that customers can evaluate a firm's service quality by comparing their perceptions with their expectations.service quality was originally ... and useful model for qualitatively exploring and assessing customers' service experiences and has been used widely by service delivery organizations ...
... Air Force became the first military service pilot to evaluate the F-35, taking the aircraft through a series of maneuvers on its 26th flight ... Development and Demonstration (SDD) F-35s, and the first to use new weight-optimized design features that will apply to all future F-35s ... than predicted and flight testing is expected to result in further design changes ...
... A basic goal of security management is to ensure adequate information security ... The primary goal of information security, in turn, is to protect information assets against risks, and thus to maintain their value to the organization ...
... The Service Design Programme helps Welsh design and advanced manufacturing companies use service design to increase competitiveness, innovation and capacity, as well as generating new ... Over the three years Design Wales will deliver a number of service design activities to both sectors ...
... Politecnico di Milano, Milan, Italy MSc in Service Design and Engineering - Aalto University, Helsinki, Finland Msc Service Systems Design - Aalborg University, Copenhagen, Denmark MA ...
Famous quotes containing the words design and/or service:
“I always consider the settlement of America with reverence and wonder, as the opening of a grand scene and design in providence, for the illumination of the ignorant and the emancipation of the slavish part of mankind all over the earth.”
—John Adams (1735–1826)
“We have in the service the scum of the earth as common soldiers.”
—Arthur Wellesley, 1st Duke Wellington (1769–1852)