The Service Design (SD) volume provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service. Within ITIL, design work for an IT service is aggregated into a single service design package (SDP). Service design packages, along with other information about services, are managed within the service catalogues.
List of covered processes:
- Design coordination (Introduced in ITIL 2011 Edition)
- Service Catalogue
- Service level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management (ITSCM)
- Information Security Management System
- Supplier Management
Read more about this topic: Information Technology Infrastructure Library
Other articles related to "service design, service, design":
... Politecnico di Milano, Milan, Italy MSc in Service Design and Engineering - Aalto University, Helsinki, Finland Msc Service Systems Design - Aalborg University, Copenhagen, Denmark MA in Service and ...
... Air Force became the first military service pilot to evaluate the F-35, taking the aircraft through a series of maneuvers on its 26th flight ... and Demonstration (SDD) F-35s, and the first to use new weight-optimized design features that will apply to all future F-35s ... testing is expected to result in further design changes ...
... A basic goal of security management is to ensure adequate information security ... The primary goal of information security, in turn, is to protect information assets against risks, and thus to maintain their value to the organization ...
... was originally measured on 10 aspects of service quality reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and ... measurement was that customers can evaluate a firm's service quality by comparing their perceptions with their expectations.service quality was originally ... model however is a simple and useful model for qualitatively exploring and assessing customers' service experiences and has been used widely by service delivery organizations ...
... The Service Design Programme helps Welsh design and advanced manufacturing companies use service design to increase competitiveness, innovation and capacity, as well ... Over the three years Design Wales will deliver a number of service design activities to both sectors ...
Famous quotes containing the words design and/or service:
“The reason American cars dont sell anymore is that they have forgotten how to design the American Dream. What does it matter if you buy a car today or six months from now, because cars are not beautiful. Thats why the American auto industry is in trouble: no design, no desire.”
—Karl Lagerfeld (b. 1938)
“Let the good service of well-deservers be never rewarded with loss. Let their thanks be such as may encourage more strivers for the like.”
—Elizabeth I (15331603)