Customer Satisfaction
Angry commuters started a petition on the Prime Minister's website to end First Capital Connect's franchise during 2009. Other people have asked for a full enquiry into the service, while Lord Adonis, the former Secretary of State for Transport, described the service offered by FCC on its Thameslink route as "shoddy" and "very substandard", and said that if improvements were not made the company could be stripped of its franchise. There is a "I hate FCC" group on Facebook.
In its Autumn 2009 National Passenger Survey, Passenger Focus said FCC had the lowest overall satisfaction rating of any UK train operator, at 75%.
Read more about this topic: First Capital Connect
Famous quotes containing the words customer and/or satisfaction:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“A negative judgment gives you more satisfaction than praise, provided it smacks of jealousy.”
—Jean Baudrillard (b. 1929)