Criticism
Hobby Star Marketing (HSM) organizers of this event have been criticized for harmful practices towards other competing conventions – specifically during the years 2004–2006 – and information can be found within the external links and references.
In recent years, HSM has cleaned up their organization and become more respectful to attendees of their fan-based events. After the capacity issue at Fan Expo 2010 and extending the event, CEO and President Aman Gupta released an apology statement to the fans, and stated that while no refunds would be made under any circumstances, the South Building of the Metro Toronto Convention Centre, which had been the location in previous years, was booked immediately for the 2011 edition. Public relations employees at Hobby Star also contacted as many of the fans who had expressed their dissatisfaction, gathering feedback on the convention and expressing personal apologies.
Read more about this topic: Fan Expo Canada
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