Obligation To Render Services
The local government, the secretary and the officers concerned in the local government have obligation to render a service referred in the Citizen's Charter to an eligible applicant within the respective time limit. The failure in providing the service will be treated as delinquency. If a service cannot be rendered within the stipulated time limit, the concerned Officer shall intimate the reason to the applicant within the said time limit. Simultaneously, if possible, the revised time limit shall also be intimated to the applicant. If an applicant feels that an Officer of the local body fails to render a service or cause delay, he may bring the complaint to the notice of the chairperson of the local government, which he shall personally examine and dispose of.
If a Chairperson or a Member of the local government or an Officer of the local government has deliberately committed default or delay in making available a service enlisted in the charter to a citizen, he may file a complaint before the Ombudsman for Local Governments in Kerala, alleging that the local government or the member of the local government or the Officer of the local government is guilty of committing ‘maladministration’ which is punishable by the Ombudsman.
Read more about this topic: Citizens Charter In Local Governments In Kerala
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—Harriet Beecher Stowe (1811–1896)