Examples
A specific brief example follows of how a BAM solution might be used. A bank is interested in minimizing the amount of money it borrows overnight from a central bank. Interbank transfers must be communicated and arranged through automation by a set time each business day. The failure of any vital communication could cost the bank large sums in interest charged by the central bank. A BAM solution would be programmed to become aware of each message and await confirmation. Failure to receive confirmation within a reasonable amount of time would be grounds for the BAM solution to raise an alarm that would set in motion manual intervention to investigate the cause of the delay and to push the problem toward resolution before it becomes costly.
Another example involves a mobile telecommunications company interested in detecting a situation whereby new customers are not set up promptly and correctly on their network and within the various CRM and billing solutions. Low-level technical events such as messages passing from one application to another over a middleware system, or transactions detected within a database logfile, are processed by a CEP engine. All events relating to an individual customer are correlated in order to detect an anomalous situation whereby an individual customer has not been promptly or correctly provisioned, or set up. An alert can be generated to notify technical operations or to notify business operations, and the failed provisioning step may be restarted automatically.
Read more about this topic: Business Activity Monitoring
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