"Zero Defects" is one of the postulates from Philip Crosby's "Absolutes of Quality Management". Although applicable to any type of enterprise, it has been primarily adopted within industry supply chains wherever large volumes of components are being purchased (common items such as nuts and bolts are good examples).
Zero Defects was a quality control program originated by the Denver Division of the Martin Marietta Corporation (now Lockheed Martin) on the Titan Missile program, which carried the Project Gemini astronauts into space in the middle to late 1960s. It was then incorporated into the Orlando Division, which built the mobile Pershing Missile System, deployed in Europe; the Sprint antiballistic missile, never deployed; and a number of air to ground missiles for the Vietnam War.
Read more about Zero Defects: History, Criticisms
Famous quotes containing the word defects:
“A fool may be a dangerous customer, but the fact of his having such a vulnerable top-end turns danger into a first-rate sport; and whatever defects the old administration in Russia had, it must be conceded that it possessed one outstanding virtue—a lack of brains.”
—Vladimir Nabokov (1899–1977)