Performance
From being the most hated water company during the "year of the drought" (1995), Yorkshire Water's performance has turned around so much so that the company was awarded the title "Utility Company of the year" by Utility Week magazine three years in succession while no other company has so far won it more than once.
Yorkshire Water has met or improved on every leakage target set for the company by the Water Services Regulation Authority (OFWAT). 2006-6 figures are given at http://www.ofwat.gov.uk/aptrix/ofwat/publish.nsf/Content/pn2707
It serves 1.9 million households and 130,000 business customers.
Read more about this topic: Yorkshire Water
Famous quotes containing the word performance:
“O world, world! thus is the poor agent despised. O traitors and bawds, how earnestly are you set a-work, and how ill requited! Why should our endeavour be so loved, and the performance so loathed?”
—William Shakespeare (1564–1616)
“True balance requires assigning realistic performance expectations to each of our roles. True balance requires us to acknowledge that our performance in some areas is more important than in others. True balance demands that we determine what accomplishments give us honest satisfaction as well as what failures cause us intolerable grief.”
—Melinda M. Marshall (20th century)
“Just as the performance of the vilest and most wicked deeds requires spirit and talent, so even the greatest demand a certain insensitivity which under other circumstances we would call stupidity.”
—G.C. (Georg Christoph)