Engagement and Performance
Engagement is related to better performance. For instance, engaged contact workers from hotels and restaurants produce better service quality as perceived by their customers; the more engaged university students feel the higher their next year’s Grade Point Average; the higher the level of engagement of flight attendants, the better their in- and extra-role performance on the flight; and the more engaged restaurant workers, the higher the financial turnover of the shift. Another example comes from Bakker and Bal (in press), who found a positive relationship between weekly work engagement scores of teachers and supervisor-ratings of their performance. Salanova, Agut and Peiró (2005) found a positive relationship between organization resources, work engagement and performance among employees, working in Spanish restaurants and hotels.
There are several possible reasons why engaged employees show higher performance than non-engaged employees: 1) They often experience positive emotions; 2) They experience better health; 3) They create their own job and personal resources; 4) They transfer their engagement to others (cross-over).
Read more about this topic: Work Engagement
Famous quotes containing the words engagement and/or performance:
“Pardon me, you are not engaged to any one. When you do become engaged to some one, I, or your father, should his health permit him, will inform you of the fact. An engagement should come on a young girl as a surprise, pleasant or unpleasant, as the case may be. It is hardly a matter that she could be allowed to arrange for herself.”
—Oscar Wilde (1854–1900)
“True balance requires assigning realistic performance expectations to each of our roles. True balance requires us to acknowledge that our performance in some areas is more important than in others. True balance demands that we determine what accomplishments give us honest satisfaction as well as what failures cause us intolerable grief.”
—Melinda M. Marshall (20th century)