Current Business
The company is currently in the midst of a massive expansion, which includes the remodeling of existing locations as well as the company's entry into the Chinese market. Grainger is also expanding their product offering, in 2008 their new catalog featured over 183,000 products, and customers could purchase over 350,000 products on Grainger.com. In 2010, the catalog now carries over 400,000 products, and customers can purchase over 900,000 products on Grainger.com. This is partly due to feedback from customers that Grainger should carry an even broader supply of products.
A unique aspect that sets W. W. Grainger apart from other industrial supply companies is that they have an extensive, on-site, U.S. based Technical Product Support for all of their products. Their Technical Product Support Specialists have hands-on experience and training, who have the ability to assist with the correct product selection, application assistance, installation and troubleshooting.
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