Types of Voice Loggers in Use
- The analog tape system: Some businesses still use older model reel-to-reel tape to record multiple phone lines, or hook up individual cassette or micro-cassette tape recorders up to each individual phone. Analog tape is usually more expensive to maintain and much less convenient to search than digital systems.
- Digital systems: These are the most commonly used today. Either they consist of A proprietary box of hardware that hooks into the phone system or specialized hardware that plugs into a PC in a PCI slot or by a USB cable. Some systems allow users to remotely review telephone recordings with desktop screen capture and quality reporting.
- Software only systems: These systems may be all-software running on industry-standard servers, or use hardware such as a sound card on a PC, to do the work of recording and monitoring telephone calls. Some are simple single-user systems that typically only require a user to install the software on their PC, and use some type of simple adapter to connect the PC to a phone. However this type of software can usually only record a single line at a time, and is much more limited in features. Business-class recording and monitoring systems enable businesses of all sizes to deploy centralized call recording and monitoring for IP telephony systems.
See advanced systems below.
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