Customer Perception
In early 2008, technology media reported that Virgin Mobile was having difficulty bringing problems with its parent company's network and its modems under control, and its customer call centres had wait times of 90 minutes or longer.
Comments accumulating on customer-review websites through 2008 indicate that Virgin Broadband is failing to deliver on its promises. Users cite repeated drop-outs on the home phone service, poor performance and even complete lack of connection on the internet service, and long delays and conflicting information from the customer support line.
Recently; data transfer speeds and customer service queues have increased in speed: (Demonstrates ZDNet Australia's Broadband Speed Test which measures the data throughput, and ranks the (Virgin used; OptusNet) network highly.)
Read more about this topic: Virgin Broadband (Australia)
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