User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information.
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Famous quotes containing the words user and/or assistance:
“A worker may be the hammer’s master, but the hammer still prevails. A tool knows exactly how it is meant to be handled, while the user of the tool can only have an approximate idea.”
—Milan Kundera (b. 1929)
“But a problem occurs about nothing. For that from which something is made is a cause of the thing made from it; and, necessarily, every cause contributes some assistance to the effect’s existence.”
—Anselm of Canterbury (1033–1109)