Program Structure
Social Security has established two collaborative entities to manage Ticket to Work and ensure the program’s continuity and operations for all participants (beneficiaries, ENs, and VRs). Beneficiary Access & Support Services (BASS) helps Social Security reach millions of eligible beneficiaries. BASS in turn helps beneficiaries find an EN by providing information, assistance, and outreach through web-based and traditional means, including a free, national Work Incentives Seminar Event (WISE) webinar held once or twice a month. The Operations Support Manager (OSM) provides information, training, activation, and technical assistance to existing ENs and State VR agencies, and recruits new qualified providers to serve Ticket program participants. OSM also oversees the payment process for all ENs and for those VRs that choose to act as ENs and to be paid by means other than the traditional cost reimbursement payment process. The overall tasking to support the Ticket program is fixed around the following roles:
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Conduct Outreach to Beneficiaries |
Ticket Assignment Administration and Support |
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Facilitate Beneficiary Access to ENs |
EN Payment Administration and Support |
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Ensure Timely and Accurate Communication |
Ticket Program Continuity and Operations for Beneficiaries, ENs, VRs |
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Conduct a National Survey to Measure Beneficiaries’ Satisfaction with the Ticket to Work Program |
Recruiting service providers to become ENs |
Read more about this topic: Ticket To Work
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