This Is IT (concerts) - Jackson's Death and Refunds

Jackson's Death and Refunds

Further information: Death of Michael Jackson

Jackson died on June 25, 2009, following a cardiac arrest, eighteen days before his planned first show. AEG Live, who persuaded Jackson to sign up for the shows, faced a liability of up to £300 million and an empty venue for the next nine months. The O2 arena stated that full refunds, including all ticket service charges, would be available to those who purchased tickets through authorized agents, but that "fans will have the option to be sent the actual tickets they would have received to attend the shows in lieu of the full refunds which are being offered." Fans who bought their tickets from private sellers potentially faced difficulties. eBay recommended that purchasers contact their sellers for refunds and stated that those who used PayPal can get their money back if the purchase was made during the last 45 days, then later stated that "all buyers on the site will receive a full refund for their ticket purchase".

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