Microsoft Corp
In May 2007, Microsoft Corp. announced that TE Data, has selected Microsoft(R)Customer Care Framework (CCF) to unify its call center applications with the aim of radically improving customer service, increasing sales opportunities and upgrading working processes. Customer Care Framework is a server-based software solution that delivers consolidated data from core business systems such as billing, customer relationship management (CRM) and order management to the customer service agent desktop.
The single user interface provides a 360-degree view of customer data, creating a better climate for the cross-selling of services and the effective delivery of targeted sales and marketing campaigns, including outbound calls. CCF also enables the rapid deployment of new services without requiring staff to undergo intensive training on new applications. It is expected that staff training time will be reduced by as much as 20 percent, and average call handling time is also expected to improve by 20 percent.
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