Avaya Inc.
Starting September 2005 TE Data has adopted an IP telephony solution from Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services. Since then the company doubled its call center capability, and deployed the Avaya voice system.
The new Avaya solution, deployed on the company’s existing hybrid network, gave TE Data's management comprehensive real-time information about in-coming call queues, customer service activities, and user status, as well as extensive reporting to support planning and scheduling for continuous customer support.
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