Critical Reception
On its opening day on 16 December 2008, motorists entering Malaysia from Singapore were greeted by a plague of problems such as long queues and traffic confusion. Public transport was also badly affected; some commuters said that crossing the causeway took them almost two hours, rather than 15 minutes as it had with the old checkpoint. (Although the new checkpoint boasts 76 lanes for cars, these 76 lanes split from only one lane that enters the complex. This is because there are only two lanes entering the complex. Of these, one is for cars, and one is for buses and other vehicles.) There was also reportedly a lack of signs and policemen, causing many motorists to get lost within the complex.
In January 2009, a notice issued to pedestrians walking to the customs complex caused confusion among pedestrians and the Singapore custom authorities. Government officials have noted the danger of walking into the customs complex, and proposed a ban on pedestrians. This led to a critical response from pedestrians, who complained of the massive jams that they often faced, as well as noting that the structure of the road leading up to the complex was extremely dangerous and unsuitable for pedestrians.
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