Components
Generally, service management comprises six different capabilities that companies should consider for optimization:
- Service strategy and service offerings
- Service strategy definition
- Service offerings definition & positioning
- Go-to-market strategy
- Service portfolio management
- Spare parts management
- Parts supply management
- Inventory management
- Parts demand management
- Fulfillment operations & logistics
- Service parts management
- Returns, repairs, and warranties
- Warranty & claims management
- Reverse logistics
- Returns processing
- Remanufacturing
- Field service management or field force effectiveness
- Technician enablement
- Mobility
- E-learning
- Activity scheduling
- Service billing
- Customer management
- Order management & availability
- Channel & partner management
- Customer insight
- Technical documentation
- Assets, maintenance, task scheduling, event management
- Remote monitoring
- Diagnostics & testing
- Asset management/optimization
- Configuration management
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Famous quotes containing the word components:
“Hence, a generative grammar must be a system of rules that can iterate to generate an indefinitely large number of structures. This system of rules can be analyzed into the three major components of a generative grammar: the syntactic, phonological, and semantic components.”
—Noam Chomsky (b. 1928)