Staffing
Royal Mail employs 130,000 permanent postal workers (2011).
To cope with the additional workload during the Christmas period (November and December), Royal Mail recruits an additional 18,000 casual staff to work in their mail and distribution operations. In 2010 they received 70,000 applications for these temporary jobs, while in 2011 this figure jumped to 110,000. In 2011 a new in-house agency, Angard Staffing Solutions, was set up to recruit temporary workers. Royal Mail was accused of trying to circumvent the Agency Workers Regulations, but they denied this, saying they only wanted to reduce recruitment costs.
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