Revenue Assurance in Telecom
Although Revenue Assurance has always been present in the telecom parlance it has recently been brought at the forefront of the top management. This is due to several factors including
- Profit: Increasing cost pressures and decreasing margins. The high profit days for most telcos are over. They all need to find alternative means to squeeze higher margins by effectively tracking their revenue.
- Regulatory: New regulatory structure and compliance requirements which force the telecom operators to report their revenue accurately.
- Technology Innovation: Ensuring new technologies and products are performing as per perceived plans. Keeping up with release of new technologies along with co-existing of legacy systems.
- Mergers and Acquisitions: With increase in the number of telco mergers and acquisitions, organizations are finding it very difficult handle multiple BSS systems including Billing, Mediation and Rating together etc.
Revenue Assurance has been a problem for the telecom companies since the very early stages. Tracking of pulses, minutes, counts, bytes etc. has never been more difficult. One would think these would be easy for the tech-savvy telco companies. However, the truth has been just the opposite. In a hurry to release new technologies in the market, the Revenue Assurance systems are always lagging behind. Revenue Assurance in a telco environment covers a wide range of technical and business aspects. An RA operator needs to be aware of both OSS & BSS processes and internal dependencies to accurately decipher the revenue code.
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“If you tax too high, the revenue will yield nothing.”
—Ralph Waldo Emerson (1803–1882)
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—H.L. (Henry Lewis)