Business Model
Rackspace has two main service-level segments: Managed and Intensive. Both service levels receive support via e-mail, telephone, live chat, and ticket systems, but they are designed to fit the needs of different businesses.
The Managed support level consists of "on-demand" support where proactive services are provided, but the customer can contact Rackspace when they need additional assistance.
The Intensive support level consists of "proactive" support where many proactive services are provided, and customers receive additional consultations about their server configuration. Highly customized implementations generally fall under this level of support.
Some services and products are only available for certain support levels.
Read more about this topic: Rackspace
Famous quotes containing the words business and/or model:
“...we shall never be the people we should and might be until we have learned that it is the first and most important business of a nation to protect its women, not by any puling sentimentality of queenship, chivalry or angelhood, but by making it possible for them to earn an honest living.”
—Katharine Pearson Woods (1853–1923)
“Your home is regarded as a model home, your life as a model life. But all this splendor, and you along with it ... it’s just as though it were built upon a shifting quagmire. A moment may come, a word can be spoken, and both you and all this splendor will collapse.”
—Henrik Ibsen (1828–1906)