Automatic Queue Measurement Systems For A Complete Reception Solution
Reception management solutions allow managing flows and the purposes of visits from initial contact to the service given.
These intelligent management systems allow to increase productivity and sales and reduce operating costs by ensuring that customer is served by the staff that are the most qualified according to the request. Reception management solutions are above all a way of increasing customer satisfaction by reducing the perceived and actual waiting time, creating a pleasant environment and a fair reception. These innovative reception management solutions also contribute to the satisfaction of working teams by reducing the amount of stress and optimizing the processing of requests. Reception management solutions also enable to generate data about how customers wait and how staff can best serve them. This type of information assists in improving organization processes and in increasing the quality of customer service.
Reception management solutions cover 6 stages:
- Information (can also be done by video, SMS, Internet ...)
- Allocation & direction (can also be done by video, SMS, Internet ...)
- Waiting & communication (can also be done by video, SMS, Internet ...)
- Call (can also be done by video, SMS, Internet ...)
- Reception
- Management
Besides these stages, for a complete reception solution, it is useful and efficient to include appointments management, agenda planning and future flows and resources forecasting. These modular solutions, adaptable to various sectors (Retail, Health, Telecommunications, Finance, Transport, Public Sector...), can suit to the management of a simple queue to centralized multiple site organization.
Read more about this topic: Queue Management System
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