Queensland Health - Health Quality and Complaints Commission

Health Quality and Complaints Commission

In response to the Forster Review of Queensland Health Systems an independent Health Quality and Complaints Commission was established on 1 July 2006 to allow patients to lodge complaints about health matters.

The Minister stated on 5 October 2005, that "The Forster Review found while Queensland Health's policy reflects contemporary best practice, its implementation has been poor and there is a lack of uniformity and quality in complaints systems across the State. People are unsure how to lodge complaints, staff don't feel confident in handling them and there is an inadequate system for informing Queensland Health about complaints or concerns."

The (full-time) Commissioner is Professor Michael Ward, a former Professor of Medicine at the University of Queensland. There are also a number of part-time Assistant Commissioners.

The Health Quality and Complaints Commission also has a role in the development and implementation of quality, safety and clinical practice standards throughout Queensland's public and private services and monitor best practice clinical governance and patient safety.

It was subject to review by an all-party Parliamentary Committee after its first full year of operation.