The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.
The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:
- Uncertainty
- Awakening
- Enlightenment
- Wisdom
- Certainty
Famous quotes containing the words quality, management and/or maturity:
“Reverence is the highest quality of man’s nature; and that individual, or nation, which has it slightly developed, is so far unfortunate. It is a strong spiritual instinct, and seeks to form channels for itself where none exists; thus Americans, in the dearth of other objects to worship, fall to worshipping themselves.”
—Lydia M. Child (1802–1880)
“This we take it is the grand characteristic of our age. By our skill in Mechanism, it has come to pass, that in the management of external things we excel all other ages; while in whatever respects the pure moral nature, in true dignity of soul and character, we are perhaps inferior to most civilised ages.”
—Thomas Carlyle (1795–1881)
“When a man reaches his maturity in understanding and in years, the feeling comes over him that his father was wrong to beget him.”
—Friedrich Nietzsche (1844–1900)