The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.
The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:
- Uncertainty
- Awakening
- Enlightenment
- Wisdom
- Certainty
Famous quotes containing the words quality, management and/or maturity:
“A person must have a good memory to keep the promises he has made. A person must have a strong imagination to be able to have pity. So closely is morality tied to the quality of the intellect.”
—Friedrich Nietzsche (1844–1900)
“People have described me as a “management bishop” but I say to my critics, “Jesus was a management expert too.””
—George Carey (b. 1935)
“[How] the young . . . can grow from the primitive to the civilized, from emotional anarchy to the disciplined freedom of maturity without losing the joy of spontaneity and the peace of self-honesty is a problem of education that no school and no culture have ever solved.”
—Leontine Young (20th century)