The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979. The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.
The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.
The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:
- Uncertainty
- Awakening
- Enlightenment
- Wisdom
- Certainty
Famous quotes containing the words quality, management and/or maturity:
“Emperor Joseph II: Your work is ingenious. It’s quality work, and there are simply too many notes, that’s all. Just cut a few and it will be perfect.
Mozart: Which few did you have in mind, majesty?”
—Peter Shaffer (b. 1926)
“This we take it is the grand characteristic of our age. By our skill in Mechanism, it has come to pass, that in the management of external things we excel all other ages; while in whatever respects the pure moral nature, in true dignity of soul and character, we are perhaps inferior to most civilised ages.”
—Thomas Carlyle (1795–1881)
“The time passes so quickly during these full and active middle years that most people arrive at the end of middle age and the beginning of later maturity with surprise and a sense of having finished the journey while they were still preparing to commence it.”
—Robert Havighurst (20th century)