Problem Logging
All the relevant details of the problem must be recorded so that a full historic record exists. This must be date and time stamped to allow suitable control and escalation. A cross-reference must be made to the incident(s) which initiated the "Problem Record":
- User details
- Service details
- Equipment details
- Date/time initially logged
- Priority and categorization details
- Incident description
- Details for all diagnostic or attempted recovery actions taken.
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Famous quotes containing the word problem:
“It is commonplace that a problem stated is well on its way to solution, for statement of the nature of a problem signifies that the underlying quality is being transformed into determinate distinctions of terms and relations or has become an object of articulate thought.”
—John Dewey (1859–1952)