Problem Logging
All the relevant details of the problem must be recorded so that a full historic record exists. This must be date and time stamped to allow suitable control and escalation. A cross-reference must be made to the incident(s) which initiated the "Problem Record":
- User details
- Service details
- Equipment details
- Date/time initially logged
- Priority and categorization details
- Incident description
- Details for all diagnostic or attempted recovery actions taken.
Read more about this topic: Problem Management
Famous quotes containing the word problem:
“The problem is simply this: no one can feel like CEO of his or her life in the presence of the people who toilet trained her and spanked him when he was naughty. We may have become Masters of the Universe, accustomed to giving life and taking it away, casually ordering people into battle or out of their jobs . . . and yet we may still dirty our diapers at the sound of our mommy’s whimper or our daddy’s growl.”
—Frank Pittman (20th century)