Problem Logging
All the relevant details of the problem must be recorded so that a full historic record exists. This must be date and time stamped to allow suitable control and escalation. A cross-reference must be made to the incident(s) which initiated the "Problem Record":
- User details
- Service details
- Equipment details
- Date/time initially logged
- Priority and categorization details
- Incident description
- Details for all diagnostic or attempted recovery actions taken.
Read more about this topic: Problem Management
Famous quotes containing the word problem:
“From cradle to grave this problem of running order through chaos, direction through space, discipline through freedom, unity through multiplicity, has always been, and must always be, the task of education, as it is the moral of religion, philosophy, science, art, politics and economy; but a boy’s will is his life, and he dies when it is broken, as the colt dies in harness, taking a new nature in becoming tame.”
—Henry Brooks Adams (1838–1918)