Problem Detection
- Suspicion or detection of a cause of one or more incidents by the Service Desk, resulting in a Problem Record being raised – Service Desk may have resolved the incident but has not determined a definitive cause and suspects that it is likely to recur.
- Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist.
- Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident which may reveal the need for a Problem Record.
- A notification from a supplier or contractor that a problem exists that has to be resolved.
- Analysis of incidents as part of proactive Problem Management: watch-bulletins, releases, relevant papers
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Famous quotes containing the word problem:
“Will women find themselves in the same position they have always been? Or do we see liberation as solving the conditions of women in our society?... If we continue to shy away from this problem we will not be able to solve it after independence. But if we can say that our first priority is the emancipation of women, we will become free as members of an oppressed community.”
—Ruth Mompati (b. 1925)