Problem Categorization
Problems must be categorized (severity/priority) in the same way as incidents in order to trace a problem. Prioritize a problem implies to keep into account the impact of the incidents and the frequency of the occurrences. Problem priorization should take into account the severity of the problems. From an infrastructure point of view we can have:
- Can the system be recovered, or does it need to be replaced?
- How much will it cost?
- How many people will be involved to fix the problem?
- How long will it take to fix the problem?
- How many additional resources will be involved?
Read more about this topic: Problem Management
Famous quotes containing the word problem:
“We have heard all of our lives how, after the Civil War was over, the South went back to straighten itself out and make a living again. It was for many years a voiceless part of the government. The balance of power moved away from it—to the north and the east. The problems of the north and the east became the big problem of the country and nobody paid much attention to the economic unbalance the South had left as its only choice.”
—Lyndon Baines Johnson (1908–1973)