Problem Categorization
Problems must be categorized (severity/priority) in the same way as incidents in order to trace a problem. Prioritize a problem implies to keep into account the impact of the incidents and the frequency of the occurrences. Problem priorization should take into account the severity of the problems. From an infrastructure point of view we can have:
- Can the system be recovered, or does it need to be replaced?
- How much will it cost?
- How many people will be involved to fix the problem?
- How long will it take to fix the problem?
- How many additional resources will be involved?
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Famous quotes containing the word problem:
“How much atonement is enough? The bombing must be allowed as at least part-payment: those of our young people who are concerned about the moral problem posed by the Allied air offensive should at least consider the moral problem that would have been posed if the German civilian population had not suffered at all.”
—Clive James (b. 1939)