Problem Categorization
Problems must be categorized (severity/priority) in the same way as incidents in order to trace a problem. Prioritize a problem implies to keep into account the impact of the incidents and the frequency of the occurrences. Problem priorization should take into account the severity of the problems. From an infrastructure point of view we can have:
- Can the system be recovered, or does it need to be replaced?
- How much will it cost?
- How many people will be involved to fix the problem?
- How long will it take to fix the problem?
- How many additional resources will be involved?
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Famous quotes containing the word problem:
“But a problem occurs about nothing. For that from which something is made is a cause of the thing made from it; and, necessarily, every cause contributes some assistance to the effect’s existence.”
—Anselm of Canterbury (1033–1109)