Major Problem Review
A good practice is to have a review for all major problems. The review should examine:
- The correct steps taken
- The problems encountered during the implementation of the solution
- The need to improve
- Prevent the recurrence of further similar incidents
- Third-Party/Vendor/Supplier involved in the implementation
The knowledge learned from the review should be incorporated into a service review with the business customer to ensure that the customer is aware of the actions taken and the plans to prevent future similar incidents from occurring.This helps to improve customer satisfaction and assure the business that Service Operations is handling major incidents responsibly and actively working to prevent their future recurrence.
Read more about this topic: Problem Management
Famous quotes containing the words major problem, major, problem and/or review:
“A major problem for Black women, and all people of color, when we are challenged to oppose anti-Semitism, is our profound skepticism that white people can actually be oppressed.”
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“A major power can afford a military debacle only when it looks like a political victory.”
—Friedrich Dürrenmatt (1921–1990)
“The problem with marriage is that it ends every night after making love, and it must be rebuilt every morning before breakfast.”
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“Generally there is no consistent evidence of significant differences in school achievement between children of working and nonworking mothers, but differences that do appear are often related to maternal satisfaction with her chosen role, and the quality of substitute care.”
—Ruth E. Zambrana, U.S. researcher, M. Hurst, and R.L. Hite. “The Working Mother in Contemporary Perspectives: A Review of Literature,” Pediatrics (December 1979)