Major Problem Review
A good practice is to have a review for all major problems. The review should examine:
- The correct steps taken
- The problems encountered during the implementation of the solution
- The need to improve
- Prevent the recurrence of further similar incidents
- Third-Party/Vendor/Supplier involved in the implementation
The knowledge learned from the review should be incorporated into a service review with the business customer to ensure that the customer is aware of the actions taken and the plans to prevent future similar incidents from occurring.This helps to improve customer satisfaction and assure the business that Service Operations is handling major incidents responsibly and actively working to prevent their future recurrence.
Read more about this topic: Problem Management
Famous quotes containing the words major, problem and/or review:
“Never be afraid to meet to the hilt the demand of either work or friendship—two of life’s major assets.”
—Eleanor Robson Belmont (1878–1979)
“The problem of induction is not a problem of demonstration but a problem of defining the difference between valid and invalid
predictions.”
—Nelson Goodman (1906)
“You don’t want a general houseworker, do you? Or a traveling companion, quiet, refined, speaks fluent French entirely in the present tense? Or an assistant billiard-maker? Or a private librarian? Or a lady car-washer? Because if you do, I should appreciate your giving me a trial at the job. Any minute now, I am going to become one of the Great Unemployed. I am about to leave literature flat on its face. I don’t want to review books any more. It cuts in too much on my reading.”
—Dorothy Parker (1893–1967)