Known Error Record
After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and place in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business.
A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes.
Read more about this topic: Problem Management
Famous quotes containing the words error and/or record:
“It is error alone which needs the support of government. Truth can stand by itself.”
—Thomas Jefferson (1743–1826)
“We have what I would call educational genocide. I’m concerned about learning totally, but I’m immersed in the disastrous record of how many black kids are going into science. They are very few and far between. I’ve said that when I see more black students in the laboratories than I see on the football field, I’ll be happy.”
—Jewel Plummer Cobb (b. 1924)