Known Error Record
After the investigation is complete and a workaround (or even a permanent solution) has been found, a Known Error Record must be raised and place in the Known Error Database in order to identify and resolve further similar problems. The main purpose is to restore the affected service as soon as possible with a minimal impact on the business.
A good practice would be to raise a Known Error Record even earlier in the investigation - just for information purposes.
Read more about this topic: Problem Management
Famous quotes containing the words error and/or record:
“Still we live meanly, like ants; though the fable tells us that we were long ago changed into men; like pygmies we fight with cranes; it is error upon error, and clout upon clout, and our best virtue has for its occasion a superfluous and evitable wretchedness. Our life is frittered away by detail.”
—Henry David Thoreau (1817–1862)
“Such is the role of poetry. It unveils, in the strict sense of the word. It lays bare, under a light which shakes off torpor, the surprising things which surround us and which our senses record mechanically.”
—Jean Cocteau (1889–1963)