Customer Satisfaction
PPL Electric Utilities, which serves 1.4 million customers in 29 counties of Pennsylvania in the United States, has received 15 J.D. Power and Associates awards for customer satisfaction — more than any other utility in the United States.
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Famous quotes containing the words customer and/or satisfaction:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“Besides, our action on each other, good as well as evil, is so incidental and at random, that we can seldom hear the acknowledgments of any person who would thank us for a benefit, without some shame and humiliation. We can rarely strike a direct stroke, but must be content with an oblique one; we seldom have the satisfaction of yielding a direct benefit, which is directly received.”
—Ralph Waldo Emerson (1803–1882)