Customer Satisfaction
PPL Electric Utilities, which serves 1.4 million customers in 29 counties of Pennsylvania in the United States, has received 15 J.D. Power and Associates awards for customer satisfaction — more than any other utility in the United States.
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Famous quotes containing the words customer and/or satisfaction:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“I love to weigh, to settle, to gravitate toward that which most strongly and rightfully attracts me;Mnot hang by the beam of the scale and try to weigh less,—not suppose a case, but take the case that is; to travel the only path I can, and that on which no power can resist me. It affords me no satisfaction to commence to spring an arch before I have got a solid foundation.”
—Henry David Thoreau (1817–1862)