Organizational Citizenship Behavior
Also referred to as contextual behavior, prosocial behavior, and extra-role behavior, organizational citizenship behavior (OCB) consists of employee behavior that contributes to the welfare of the organization but is beyond the scope of the employee’s job duties. These extra-role behaviors may help or hinder the attainment of organizational goals. Research supports five dimensions of OCB: altruism, conscientiousness, courtesy, sportsmanship, and civic virtue. Researchers have found that the OCB dimensions of altruism and civic virtue can have just as much of an impact on manager’s subjective evaluations of employees’ performances as employees’ objective productivity levels. The degree to which OCB can influence judgments of job performance is relatively high. Controversy exists as to whether OCB should be formally considered as a part of performance appraisal (PA).
Read more about this topic: Performance Appraisal
Famous quotes containing the words citizenship and/or behavior:
“I would wish that the women of our country could embrace ... [the responsibilities] of citizenship as peculiarly their own. If they could apply their higher sense of service and responsibility, their freshness of enthusiasm, their capacity for organization to this problem, it would become, as it should become, an issue of profound patriotism. The whole plane of political life would be lifted.”
—Herbert Hoover (1874–1964)
“If you are willing to inconvenience yourself in the name of discipline, the battle is half over. Leave Grandma’s early if the children are acting impossible. Depart the ballpark in the sixth inning if you’ve warned the kids and their behavior is still poor. If we do something like this once, our kids will remember it for a long time.”
—Fred G. Gosman (20th century)