Controversies
In 1997, Gary Glitter took his PC into a branch of PC World in Bristol for repair, where child pornography was found by staff. PC World informed the police and Glitter was subsequently charged and convicted of possession of child pornography.
In 2005, after 56 complaints from TV viewers, PC World was forced to remove an advert that gave misinformation about wireless networking. There have also been numerous other complaints over ads, particularly regarding goods advertised but not actually available in the stores.
In 2007, a customer alleged that when he returned a laptop under warranty with a faulty hinge, PC World refused to honor their warranty because he had installed the Linux operating system on the laptop, and therefore had invalidated the warranty he had had on the product, although the fault was a hardware matter and would not have been affected by the operating system installed.
Read more about this topic: PC World (retailer)