Process
All complaints go through a Member of Parliament (MP); this is known as the 'MP filter', which checks the legitimacy of complaints. In many cases, an MP attempts to solve the problem themselves. The Ombudsman rejects many complaints at first instance. In 2009–10, 11,066 enquiries were received, but only 356 were accepted for investigation. Finally, the ombudsman will not investigate complaints where recourse to an alternate remedy (tribunal, internal complaints etc.) exists.
Putting a complaint to the HSC is simpler in that no MP filter is operated. The HSC since April 2009 is the final stage of the complaints process.
Read more about this topic: Parliamentary And Health Service Ombudsman
Famous quotes containing the word process:
“By Modernism I mean the positive rejection of the past and the blind belief in the process of change, in novelty for its own sake, in the idea that progress through time equates with cultural progress; in the cult of individuality, originality and self-expression.”
—Dan Cruickshank (b. 1949)
“There was only one catch and that was Catch-22, which specified that a concern for one’s own safety in the face of dangers that were real and immediate was the process of a rational mind.... Orr would be crazy to fly more missions and sane if he didn’t, but if he was sane he had to fly them. If he flew them he was crazy and didn’t have to; but if he didn’t want to he was sane and had to.”
—Joseph Heller (b. 1923)
“... in the working class, the process of building a family, of making a living for it, of nurturing and maintaining the individuals in it “costs worlds of pain.””
—Lillian Breslow Rubin (b. 1924)