Process
All complaints go through a Member of Parliament (MP); this is known as the 'MP filter', which checks the legitimacy of complaints. In many cases, an MP attempts to solve the problem themselves. The Ombudsman rejects many complaints at first instance. In 2009–10, 11,066 enquiries were received, but only 356 were accepted for investigation. Finally, the ombudsman will not investigate complaints where recourse to an alternate remedy (tribunal, internal complaints etc.) exists.
Putting a complaint to the HSC is simpler in that no MP filter is operated. The HSC since April 2009 is the final stage of the complaints process.
Read more about this topic: Parliamentary And Health Service Ombudsman
Famous quotes containing the word process:
“Thinking is seeing.... Every human science is based on deduction, which is a slow process of seeing by which we work up from the effect to the cause; or, in a wider sense, all poetry like every work of art proceeds from a swift vision of things.”
—Honoré De Balzac (1799–1850)
“We are in the process of creating what deserves to be called the idiot culture. Not an idiot sub-culture, which every society has bubbling beneath the surface and which can provide harmless fun; but the culture itself. For the first time, the weird and the stupid and the coarse are becoming our cultural norm, even our cultural ideal.”
—Carl Bernstein (b. 1944)
“... the history of the race, from infancy through its stages of barbarism, heathenism, civilization, and Christianity, is a process of suffering, as the lower principles of humanity are gradually subjected to the higher.”
—Catherine E. Beecher (1800–1878)