Complaints Procedure
Members of the public may complain to the Ombudsman by phone, online, in writing, in person, via email or through the Ombudsman's office. The procedure is explained on the Ombudsman's website. Early Resolutions Officers are trained to handle complaints quickly and resolve them where possible. If an investigation is deemed warranted, the Ombudsman's investigators will review the matter and gather evidence.
The Ombudsman is generally an office of last resort. Complainants are encouraged to first try to resolve their problem through the complaint and appeal procedures offered by the government agency in question. Ombudsman staff can assist people who are not sure whether or not an avenue of appeal exists.
Read more about this topic: Ontario Ombudsman
Famous quotes containing the word complaints:
“Strictly speaking, there is but one real evil: I mean acute pain. All other complaints are so considerably diminished by time that it is plain the grief is owing to our passion, since the sensation of it vanishes when that is over.”
—Mary Wortley, Lady Montagu (1689–1762)