Publications
- Kano, Noriaki (ed.) (1996). Guide to TQM in Service Industries. Tokyo: Asian Productivity Organization. ISBN 978-92-833-1130-0.
Read more about this topic: Noriaki Kano
Famous quotes containing the word publications:
“Dr. Calder [a Unitarian minister] said of Dr. [Samuel] Johnson on the publications of Boswell and Mrs. Piozzi, that he was like Actaeon, torn to pieces by his own pack.”
—Horace Walpole (1717–1797)