Employee Handbook
For many years, new employees were given a copy of the Nordstrom's Employee Handbook – a single 5-by-8-inch (130 mm × 200 mm) gray card containing 75 words:
Welcome to Nordstrom
We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
Today, new hire orientations now provide this card along with a full handbook of other more specific rules and legal regulations. However, using one's best judgement remains Nordstrom employees number one policy in all aspects of the job. (Today there are only 3 words that make up the entire employee handbook and they are "Use good judgement.")
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