NLP University - Techniques or Set of Practices

Techniques or Set of Practices

Further information: Methods of neuro-linguistic programming

According to one study by Steinbach (1984), a classic interaction in NLP can be understood in terms of several major stages including establishing rapport, gathering information about a problem state and desired goals, using specific tools and techniques to make interventions, and integrating proposed changes into the client's life. The entire process is guided by the non-verbal responses of the client. The first is the act of establishing and maintaining rapport between the practitioner and the client which is achieved through pacing and leading the verbal (e.g. sensory predicates and keywords) and non-verbal behaviour (e.g. matching and mirroring non-verbal behaviour, or responding to eye movements – see chart) of the client.

Once rapport is established, the practitioner may gather information (e.g. using the meta-model questions) about the client's present state as well as help the client define a desired state or goal for the interaction. The practitioner pays particular attention to the verbal and non-verbal responses as the client defines the present state and desired state and any resources that may be required to bridge the gap. The client is typically encouraged to consider the consequences of the desired outcome, and how they may affect his or her personal or professional life and relationships, taking into account any positive intentions of any problems that may arise (i.e. ecological check). Fourth, the practitioner assists the client in achieving the desired outcomes by using certain tools and techniques to change internal representations and responses to stimuli in the world. Finally, the changes are "future paced" by helping the client to mentally rehearse and integrate the changes into his or her life. For example, the client may be asked to "step into the future" and represent (mentally see, hear and feel) what it is like having already achieved the outcome.

According to Stollznow (2010), "NLP also involves fringe discourse analysis and "practical" guidelines for "improved" communication. For example, one text asserts "when you adopt the "but" word, people will remember what you said afterwards. With the "and" word, people remember what you said before and after".